The Serbajadi Promise -
30-Day Satisfaction Guarantee

Grow Joy with Confidence

In line with our mission to help communities grow better and live better on a greener earth, Serbajadi is committed to providing high-quality and effective horticultural products that meet your gardening needs. If, within 30 days of purchase, you find that our products do not meet our promised standards, we pledge to make it right. This may include providing additional support or service or offering a full refund.

Fulfilling Our Mission

Our 30-Day Satisfaction Guarantee is a testament to our dedication to your gardening success and our commitment to a greener planet. It reflects our mission to help everyone grow joy through quality horticultural solutions.

Terms and Conditions

1. Eligible Products: This guarantee applies exclusively to Serbajadi Grow Joy home gardening products purchased in Malaysia only.

2. Time Frame: Claims under this guarantee must be made within 30 days from the date of original purchase.

3. Proof of Purchase: A valid receipt or proof of purchase from official Serbajadi Grow Joy stores or authorized resellers is required for all claims.

4. Product Condition: Products must be returned with at least 80% of their original content remaining, except for seeds, which can be fully used. Products that have been improperly used, stored incorrectly, or damaged are not eligible for return.

5. Refund Amount: The amount refunded will be based on the net amount i.e., paid price for the products, as indicated on the receipt. Any coupon or voucher used at the time of purchase will be forfeited and will not be refunded.

6. Ineligible Purchases: 

• Purchases made using a gift card are not eligible for a refund.
• Products sold at discounted prices during warehouse sales, clearance sales, or due to defects cannot be returned.

7. Claiming Process: To initiate a claim, please complete the claim form provided below. Our customer service team will contact you if additional information is required. Ensure you provide proof of purchase and a detailed description of the issue.

8. Refund Process: Upon claim approval, a digital voucher will be issued, redeemable at Serbajadi Grow Joy Shop (https://shop.serbajadi.com.my). The voucher value will correspond to the purchase price of the returned product, excluding shipping and handling charges.

9. Liability: Serbajadi’s liability under this guarantee is limited to the issuance of a voucher for the purchase price, excluding shipping and handling charges. This guarantee does not cover incidental or consequential damages.

10. Exclusions: This guarantee excludes products used for commercial purposes, intentionally damaged, misused (including improper application, storage, or handling contrary to product instructions), or purchased from unauthorized sellers. Shipping and handling charges are not covered by this guarantee.

11. Modification of Terms: Serbajadi reserves the right to modify these terms at any time without prior notice.

12. Inspection and Investigation: All returned products are subject to inspection by Serbajadi Grow Joy. This inspection is conducted to verify the claim and confirm that the product issue was not caused by misuse or improper storage. If the products are deemed ineligible after inspection, the claim will be denied, and the products will be returned to the customer.

13. Final Decision: Serbajadi reserves the right to make the final decision on any claim under this guarantee.

FAQ

Q1: How do I claim the 30-Day Satisfaction Guarantee for a Serbajadi Grow Joy product?
A: Fill in the claim form provided below to initiate a claim within 30 days of purchase with your proof of purchase from an official Serbajadi store or authorized reseller, and provide details of the issue.

Q2: What condition should the product be in for a return?
A: For non-seed products, they should have at least 80% of their content. Seeds can be used completely. Products must not have been misused or stored improperly.

Q3: What if my product was not purchased from an official Serbajadi store or authorized reseller?
A: The guarantee only applies to products purchased from official Serbajadi Grow Joy stores or its authorized resellers. Products from unauthorized sellers are not eligible.

Q4: Can I receive a cash refund instead of a voucher under the 30-Day Satisfaction Guarantee?
A: Under our 30-Day Satisfaction Guarantee, approved claims will result in the issuance of a voucher for use at the Serbajadi Grow Joy Shop. Currently, we do not offer cash refunds as part of this guarantee. The voucher value will correspond to the purchase price of the returned product.

Q5: What happens after I return a product under the 30-Day Satisfaction Guarantee?
A: Once you return a product under the 30-Day Satisfaction Guarantee, it will be inspected and investigated by our team to verify the claim. This process is to ensure that the dissatisfaction is not due to misuse or improper storage. If the product is found to be ineligible after inspection, the claim will be denied, and the product will be returned to you.