Thank you for shopping at Serbajadi Grow Joy Shop!
We want you to be completely satisfied with your purchase. If our products fail to meet our commitment to quality, we will do our best to offer you a refund within 7 business days of receiving your request.
Complaints
We take all complaints and feedback seriously. If you are not entirely satisfied with your purchase, please reach out to us within 24 hours of receiving your products so we can assist you.
Returns
You have 7 business days to return an item from the date you received it. Only returns via courier with the tracking number provided will be accepted. Walk-ins will not be entertained.
To be eligible for a return, the item must be in the same condition as when you received it and in its original packaging. Please include a receipt or proof of purchase from our website.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received it. We will then inform you of the status of your refund. If approved, we will issue a refund as store credit at shop.serbajadi.com.my, which you can use for your next purchase. We do not offer refunds to credit cards or cash. If your return is not approved, we will resend the parcel to you.
Shipping
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The maximum refund offered is the value of the product. Further compensation is not available. We appreciate your patience with factors that may be beyond our control, such as traffic conditions.
Damaged items during shipment
Please check the products' condition upon delivery. If you find any damage, inform our support team at growjoy@serbajadi.com.my immediately. We will inspect and investigate the issue and provide you with store credit as soon as possible.
Contact us
If you have any questions on how to return your item to us, contact us at growjoy@serbajadi.com.my. We are here to help!
